Trigger
Appointment missed
The workflow starts when a patient does not show for a booked visit.
Playbook
No-show recovery
Recover missed visits with timely follow-up and a simple rebooking path.
Action
Reach out and rebook
Send a polite follow-up and offer a new appointment.
Approval
Escalate special cases
Route unusual situations or sensitive messages to a human.
Result
Recovered visit
Measure success by rebook rate and recovered chair time.