01 / Route
Support Assistant
Answer common questions and route requests.
This pack is built for non-defence federal service teams that need better routing, updates, and reporting.
Answer common questions and route requests.
Keep requesters informed.
Schedule service appointments when needed.
Summarize request volume and turnaround.
Most teams start by tightening one inbox, one follow-up loop, and one status view. Once that is working, it is easier to expand without creating more handoffs.
Use the same page shape everywhere so new industries can be launched quickly and consistently.
Connect the industry page to employee pages, playbooks, and a booking flow so visitors can move from interest to action.